Refund & Cancellation Policy
Last Updated: June 2026 | Priyanka Saxena Classes
1. Non-Refundable Nature of Digital Content
Due to the digital nature of recorded video lectures, software activation serial keys, and downloadable workbook files, all purchases made on priyankasaxenaclasses.com are strictly non-refundable and non-cancellable under any circumstances.
Once a payment has been processed through our payment gateway (Razorpay), study download links generated, or physical study materials shipped, fees will not be returned or converted to any other subjects/combos.
2. Limited Exception Review
In rare cases of proven duplicate charges or gateway failures, our support team may review the transaction. Approved gateway reversals follow Razorpay timelines and are credited to the original payment method only.
3. License Activation Issues
Technical issues with player activation, device limits, or link delivery are resolved via support (AnyDesk / WhatsApp) and do not constitute grounds for a refund when the product itself was delivered as described.
4. Transaction Failures & Double Charges
If an amount has been debited twice or a transaction fails at the Razorpay payment gateway checkout page:
The payment gateway will automatically trigger a refund within 24-48 business hours directly back to your original source account (UPI, Card, or Netbanking). You can also share your transaction reference code with our helpline to speed up double charge reviews.
5. Contact Support
- Helpline: +91 88 2660 2669
- Email: supportncare@priyankasaxenaclasses.com
Need help?
Our counselors are available Mon–Sat, 10:00 AM – 7:00 PM IST. WhatsApp after hours.